Arizona Auto Repair

Just discovered Surprise Car Care, and glad I did. The guys there are professional, courteous, and just all-around great to work with. I brought my Daughters truck in on a Thursday afternoon, within a few hours they had diagnosed the problem, given me an estimate, and said they could have it ready by the next afternoon. Great! Everything went exactly as they'd said and the estimate and the bill matched nearly to the penny. I will be taking all my cars here in future!

Great mechanic experience! Not only did they diagnose and fix my problem at a fair price in a timely manner, they did a complete inspection and let me know what to keep an eye on for future maintenance. No high pressure up sell. Completely honest and even told me they would not spend the money on certain things at this time, they just wanted me to be aware. Lastly, they even test drove my vehicle after the repairs to ensure everything was correct. (I have been to dealerships that say they test drove but the mileage was the same as when I dropped it off.) Surprise Car Care doesn’t only care about your car, they care about their customers. I highly recommend them for all your car care!

I have had nothing but great experiences with Surprise Car Care. We’ve taken three different vehicles to them and had a great experience each time. I trust that they provide competitive yet reasonable prices for the great, quality work they provide. They communicate effectively through phone, text, email as well which I appreciate. Check them out!

Ok. I am not quite sure that I don't dislike this place. I paid a very large amount of money for my car to be fixed. I have been waiting for about 10 years to buy a car. I recently purchased a new to me car. I quickly realized it ran hot so Surprise Car Care came to me as a referral from my daughter and I already had to bring it back to them because get this... I drove it to my house from my work place.... It was so hot... I had to add a gallon of water to the reservoir. It seems to me like the mechanic didn't let the thermostat even open and I was sure charged for 50 dollars of coolant. The only thing I saw under my radiator was water. So yeah they warranty their work but you please tell me. They only did what I told them to do but they did it at the cost of me getting stranded again. The owners are brilliant and the mechanic is not.... That's all I can tell you but I promise to keep you posted as to how this ends.

I’ve taken my right hand drive Jeep here about 3 times and I have never been disappointed. I was wary at first cause it was a new place for us but I’ve been taking my vehicles here and recommending others to do the same. Professional service 100% Michael and his crew will not cheat you. They tell you like it is and they don’t pressure you to get things done if you need to space out some maintenance. They will let you know what’s immediate and what can wait. I use my Jeep for work and beat the heck out of it. They’ve served me well and keep me working. Every time I get services done they reach out to me a few days later and ask me how it’s going. When I recommend others they sent me a thank you letter in the mail!! Just wonderful and thoughtful. Worth every penny for the knowledge that my vehicles are in tip top shape. So far I’ve brought my 2006 Jeep Wrangler and 2009 Nissan Sentra. They have high ratings for a reason!! And if you’re not sure and don’t have friends or family to confide in... trust Surprise Car Care. They will be a friend you can trust.

The guys at Surprise Car Care have always taken exceptional care of both my car and my wife’s. Anytime we have an issue they have been our first call. They give us a thorough analysis of everything that they CAN take care of and also help us to know what is absolutely needed at that time and what can wait. The work is always done well and quickly so that I can get back to using my own vehicle as soon as possible! We never feel pushed to do more than is necessary or spend more than we can/need to. I recommend Surprise Car Care to anyone who asks.

Mark and the guys at Surprise Car Care are AMAZING!!! They are always up front and honest, have reasonable prices and they have always worked with us. I would recommend them to anyone and we continue to take our vehicles to them for work and maintenance. Friendly and fun staff, it's always a pleasure working with them, even when the reason for being there isn't so fun haha! Keep up the GREAT work guys and thank you for everything!

The team at Surprise Car Care always make me feel confident about getting work done on my car. They are completely transparent with the work that is needed, and they never over charge me for things I dont need. They've even waived service fees on a few occasions when they couldn't find anything wrong with my car! They are kind, professional, and take the time to make sure I understand what's going on. As someone who used to have a lot of anxiety getting my car repaired, it's an awesome feeling to have mechanics I can trust.

Hello, while at Surprise Car Care getting my oil change taking care of. Mike the owner and the staff are very friendly and helpful. Surprise Car Care does quality work. AES certified mechanics. Quality parts installed and double checked with warranty. I've been a customer of Surprise Car Care for several years. I trust the work done and I refer Surprise Car Care to my friends.

We appreciate Mike’s attention to maintaining both of our Lexus vehicles. We wouldn’t trust our cars to anyone else. Solid. Honest. Excellent. Thank you.