Arizona Auto Repair

I read all of the great 5 star reviews and wanted to give this shop a chance. Big mistake! My car was misdiagnosed by Mike...he ordered an unnecessary part which I did not even need soaking me for $350.00 then quotes me an additional $1800.00 to fix the car. I then took another mechanic who fixed the problem for $340.00 out the door. Save yourself some money, time, and aggregation pick another shop...and Mike stop having your friends write all of these BS 5 star reviews!!!

Love this place!!! Feels good to be treated fair! ! Don't have to worry about being ripped off! ! Michael and his crew are great and very nice!!

I have never been to a better auto repair shop. They were very thourough in diagnosing my car's issue. Rather than jumping the the most expensive fix, they took extra time to figure out the issue and went above and beyond the call of duty to provide the best customer service experience I have witnessed at a repair shop. My husband and I will be coming here for all of our servicing needs in the future and will be recommending to friends! Thank you guys again!

We drive an older car (2005) and Mike and his guys are always upfront and honest about what really needs to be done currently and what will probably be needed in the future. I feel very lucky to have discovered Surprise Car Care upon moving to the Valley last summer. As a female I always feel comfortable that he's not trying to take advantage of me like so many other repair garages would.

Our experience with Surprise Car Care has been wonderful! Mike is straight forward and very informative. I took our vehicle to 3 other shops and was quoted over $1000 more than Mike charged and he only fixed what needed to be done! Imagine that! Every time I left the other shops I felt irritated after all the "Hun" and "Sweetheart" comments. Mike talked to me as an adult even though I don't know much about cars. He takes pride in his work and I'm tempted to drive from LA to Surprise next time I need something done.

Let me start by saying I don't do reviews often but mike and surprise car care deserve it. Everything from oil changes to an engine replacement has been honest, fair, timely and openly communicated. Thanks for everything.

Stopped in for coolant they were all very kind professional and welcoming there was even cute little dogs

I have trusted Carmen with all my auto repair for the last 4 years. Very fair.

I have brought all my vehicles to Carmen for years. Every service and repair has been excellent. The most important thing to me is trust. I'm very comfortable leaving my vehicles with Carmen because I know that the work will be done professionally and the bill will be fair.

So my husband takes our van here for an AC Tune up with a coupon for $19 for this service. He walks out with a $200 bill without even being told about any extra charges. Very dishonest and misleading advertisement. We have been to 3 other places the 10 years living here, including the car shop a mile away from Desert Car Care, and out of all those 3 places the most we have been charged was $80. The only reason we went to Desert Car Care was we wanted to try this new place out. We had a coupon and the reviews seemed great. Ya, worst experience ever. I understand the charge for freeon, I expected it, but we got this extra $95 charge and wasn't even told about it till the bill was ready to be paid. If we had known there was this hidden charge, my husband would have left and gone back to the other auto shop a mile away. He complained to a manager and he wouldn't do anything but give him a coupon for a free oil and wiper change. Well duh, do we really want to come back again!! We live right by you and will tell all our friends and family and neighbors about your dishonesty. Maybe the other locations are better an honest, but not this one.