Today was my first visit to the Gilbert facility. I used to go to the one in Scottsdale before they closed down. The manager, Benjamin, at this Gilbert shop greeted me as soon as I walked in. He listened to what I had to say about my car's problems and immediately set the wheels in motion. Within a couple hours, my car was ready. The waiting room is very comfortable, large screen TV , comfy leather sofa, coffee machine...... everything just great. But Benjamin is the reason customers will come back. **************************************************** Well, driving home my car made the same noise. I called Benjamin back and he said to bring the car back in the morning. I did....and he was kind enough to pay for a Lyft ride back to my apt and also return when work was done. I received a call and the mechanic believed it was the other shock/strut.....so replaced that one as well (Now an $810 expense for two days). Got the car back by 3:30pm.....drove it home and still have the same noise! I cannot afford to put more money into guesstimates...being my car is 16 years old. I am just a bit disappointed....do not blame Benjamin at all......just the situation!