Arizona Auto Repair

Called to have a leaking motor mount replaced and ac checked for leaks. Although we tried the past two summers to find leaks, the owner said he had a new ac guy in the shop and might have some luck, so we went with it. Dropped the car off this past Friday and received an update shortly after stating that all 3 of my motor mounts were under warranty and they were going to replace the since they were bad. Score. AC guy was also able to find that my two valves had leaking gaskets and was able to repair the ac for two $15 gaskets and a quick vacuum/recharge. Score. Had them do a service maintenance for my transmission fluid since they stated it was old and black and I figured since I saved $$$ on the cost of motor mounts, I may as well spend the money getting my fluids taken care of. They always check in to make sure my issues were resolved and give me timely updates through the day on vehicle status. And what is nice is they take several photos of your vehicle to show you how things look and the wear and tear going on so when they make recommendations they have proof and not just trying to convince you other wise. Also, they are next to a Dutch Bro's so if your wait isn't long you can grab something to drink and hang out. Been going here for 5 years since moving into the neighborhood. They have serviced my '04 Xterra and '17 Traverse.

I had my car towed to carmen's on a sunday,after talking to mark about getting my u joints replaced. They told my Friday that they would start on it first thing Monday. I I reserved a call from the shop Monday morning saying that they were going to get started on my car and give me a call that afternoon well the whole day goes by and I hear nothing. So I call the following day and they tell me that they haven't looked at it yet but will get to it by the end of the day. Well as it turned out they played this game with me a few more days. I call again on Thursday and see how things are going. They proceeded to tell me they had someone out sick and running behind a little and would get to my car on Friday. Well Friday comes and goes with no call from them. I am out of town or else I would have had ot towed to my normal car guy. But come Monday morning after it's been there over a week they still haven't touched my car. When I spoke to them on Tuesday and they said they looked at it finally and that it needs the whole rear end . I asked as they worked on it to keep me up dated with photos. Though the whole process I got no picture and when I went to pick up my car they told me that they towed it to another company to have them work on it. And charge me for the tow. I have had family that has gone to them for over 12 years when carman owned it. He no longer dose and it shows. Not only will I never take my car back there neather will my 7 other family members who recommended them... you might have got yours today but you lose in the long run!!

I have been going to Carmen's for many years. I trust himwith my car repairs, he does not take advantage of you. If it does not need to be done he will not do it. I am very happy with all the work Carmen has done for me.

I have been taking my vehicles Carmen's for years and have referred many to this shop.

They did a great job with my Ford escape! They had a full lot but they were still able to service me within a couple of days. I needed work done on my coolant bypass valve. They were very kind to me and not pushy like other car places can be. I felt comfortable there! I will definitely go again and recommend to others.

We have been customers of Carmen's Innovations for over 20 years. This is an honest car repair company. We wouldn't think of taking our vehicles anywhere else.

encountered the best and most honest business that I have ever dealt with in the valley that employees people with integrity, knowledge and who are competent that I can trust to do the right thing. James the manager and Steve the mechanic were both up front and transparent with me about my transmission issues. They called me in after they removed my transmission to show me what the problem was and the cause of it. The price was a very fair quote and they had it fixed the same day. Would highly recommend Gilbert Car Care for all your service needs.

I have used this business several times over the years. I’ve never been disappointed. The pricing and workmanship are always outstanding.

Do not, NOT take your car here. I dropped my car off on a Monday with a check engine light and other things I wanted to get checked out. Tuesday evening comes along and I haven't heard anything so I call them. They said they didn't get to it that day so they'd get it in the morning. Wednesday afternoon comes along and nothing, so I call and they said they needed to replace two O2 sensors and the fuel pump. I authorized it and they had to order parts and said they'd get to it Thursday. I live around the corner, so I stopped by and checked in. They said they hadn't gotten to it again, but it would be done by Thursday night since they HAD the parts there. Just before closing time I called and they STILL hadn't gotten to it saying there were no open lifts available, and that my repairs would take a long time because they had to remove the fuel tank. I had driven past several times that day and saw multiple open bays and open lifts. They said it would be done by noon Friday. 130 comes and they still hadn't called me. I called and they said it was being worked on as we spoke, which I honestly didn't believe one bit. They FINALLY finish at around 430 on Friday. 5 days to get two things repaired. These people are lazy, liars, and swindlers. Avoid this place at all costs.