Arizona Auto Repair

NEW OWNERSHIP as of the past six months. Keeping the brand name though. Been going here over 17 years with the real Carmen. The new fella's brother got a little pissy when I said you have big shoes to fill. I was being friendly and open minded to the new guy. Just went for a oil change and tranny flush. Right away it was apparent there was some change as Carmen himself did not call with diagnosis or any recommendations as per usual. When the fella suggested rotating the tires it was apparent something was up cause Carmen would always tell you if you NEED rotating BUT to take them where you BOUGHT them so as they could be rotated for free. "If you want me to take your money I will!" He said many times. Cause he just didn't nickel and dime you that way. Anyways... declined the suggested tire rotation and also declined the suggestion of a new cabin air filter. Arrived for pick up. First, wrong paperwork was handed to me. Glad I had my glasses to see it was someone else's bill. Oopsies. Feel sorry for that lady, her stuff was paragraphs of suggestions!!! Then got my bill, started reviewing it and was charged $40.53 for the cabin filter being changed: unapproved work. Then he says, oh, let me see your card again, your vehicle doesn't have a air cabin filter, I have to refund that amount. Wait, why did you suggest it then? And why did you charge as if you DID it when told NOT to do it in the first place? So now, I got skeptical, big time. Totally got awkward at the counter. My trust, thwarted immediately. Says they have two other shops. Why didn't you know my vehicle doesn't have an air cabin filter? Welp. It's been a good personal run here with the previous owner.... sadly this felt just like going from cream of the crop service to an impersonal Firestone-like shop, from start to finish. Bad taste. Moving on.

Been going here for a few years to have our vehicles repaired. I can honestly say that you won't find a better place to have your vehicles serviced. Their prices are fair and I find them to be very honest and upfront with what work needs to be done. And the loyalty goes both ways, they have worked with me and found ways to help me keep costs down when taking care of large repairs. Word of mouth is very important when looking for a mechanic and I hope this review helps them get some more customers. Places like this deserve your hard earned money.

I chose Surprise Car Care because they had excellent reviews. They did not disappoint. I had a short time to get my truck to pass emissions and there was a loud knocking noise coming from under my truck. They were extremely kind to me, reasonably priced and even text me to make sure it had passed emissions and everything was well. This will be our families GO TO for all future repairs.

I’ve had nothing but great experiences here. I’ve worked with most of the staff since I’ve had both my cars serviced here and all are knowledgeable, friendly and always honest. Can’t ask for more. I had a ‘head scratcher issue’ with my Prius engine light. They took it, worked on it, fixed it and said to bring it back if it continued. I brought it back 3 weeks later and they redid the work others weren’t able to solve and resolved it. Go here! Support small honest businesses!

Always very friendly when I have a service done on my car! Very reasonable and the work is top notch- I'm on SS so when I found Surprise Car Care and how they were so truthful about repair needed, was so much appreciated! Surprise Care Car will always be my car repair place. I have now been here for different repairs

I had an appointment to bring my car in for approximately $2000. In repair\ maintenance. There were several people ahead of me checking in their vehicles. The person working behind the desk was not wearing a face mask. I decided not to hang around and wait in a room where face masks are not worn indoors. If employees at Surprise Car Care don't care enough about the health and well-being of their community by mandating their employees wear a face mask then I don't care enough to give them my business.

I take my truck here for all my mechanical problems and service! They are always very acomidating and professional!! I am happy with and surprised by the good prices!! They have done a great job keeping my high mileage work truck running and I preforming like I need !

Their professionalism is much appreciated. Gave my truck the care like it was their own. I needed to have work done on my truck and I looked around for a group I could trust. I read the reviews for Gilbert Car Care and decided to give them a try. The reviews did not disappoint. Since then I have been a return customer and feel they are the one I will continue to use in the future. They are always helpful, straight forward, and interested in making sure I am pleased with their work.

Took my car here because of a referral from my dad. These guys were courteous, straight forward and communicated very clearly. The job was done quickly and I was extremely pleased with the service. Definitely going back.