Arizona Auto Repair

I have never been to a better auto repair shop. They were very thourough in diagnosing my car's issue. Rather than jumping the the most expensive fix, they took extra time to figure out the issue and went above and beyond the call of duty to provide the best customer service experience I have witnessed at a repair shop. My husband and I will be coming here for all of our servicing needs in the future and will be recommending to friends! Thank you guys again!

We drive an older car (2005) and Mike and his guys are always upfront and honest about what really needs to be done currently and what will probably be needed in the future. I feel very lucky to have discovered Surprise Car Care upon moving to the Valley last summer. As a female I always feel comfortable that he's not trying to take advantage of me like so many other repair garages would.

Our experience with Surprise Car Care has been wonderful! Mike is straight forward and very informative. I took our vehicle to 3 other shops and was quoted over $1000 more than Mike charged and he only fixed what needed to be done! Imagine that! Every time I left the other shops I felt irritated after all the "Hun" and "Sweetheart" comments. Mike talked to me as an adult even though I don't know much about cars. He takes pride in his work and I'm tempted to drive from LA to Surprise next time I need something done.

Let me start by saying I don't do reviews often but mike and surprise car care deserve it. Everything from oil changes to an engine replacement has been honest, fair, timely and openly communicated. Thanks for everything.

Stopped in for coolant they were all very kind professional and welcoming there was even cute little dogs

I have trusted Carmen with all my auto repair for the last 4 years. Very fair.

I have brought all my vehicles to Carmen for years. Every service and repair has been excellent. The most important thing to me is trust. I'm very comfortable leaving my vehicles with Carmen because I know that the work will be done professionally and the bill will be fair.

So my husband takes our van here for an AC Tune up with a coupon for $19 for this service. He walks out with a $200 bill without even being told about any extra charges. Very dishonest and misleading advertisement. We have been to 3 other places the 10 years living here, including the car shop a mile away from Desert Car Care, and out of all those 3 places the most we have been charged was $80. The only reason we went to Desert Car Care was we wanted to try this new place out. We had a coupon and the reviews seemed great. Ya, worst experience ever. I understand the charge for freeon, I expected it, but we got this extra $95 charge and wasn't even told about it till the bill was ready to be paid. If we had known there was this hidden charge, my husband would have left and gone back to the other auto shop a mile away. He complained to a manager and he wouldn't do anything but give him a coupon for a free oil and wiper change. Well duh, do we really want to come back again!! We live right by you and will tell all our friends and family and neighbors about your dishonesty. Maybe the other locations are better an honest, but not this one.

At first over the phone everything seemed great! Mike was very professional and made me feel confident that I was in good hands. I brought my car in to have it diagnosed on why it wouldn't start and initially before I brought it in he had quoted me $88.00. I said that was great since everywhere else was charging around $100.00. So then I get a call 2 days later stating they still have not figured out the problem and diagnosis charge is now going to run $250.00! And that they are still not confident what the problem is! Would definitely not recommend them to anyone in the future.

Brought my vehicle in for 60K mile check up. When I dropped off the vehicle I asked what it would cost and was informed that it started at $85 and went up depending on the work that needed to be done. I asked them to call with the amount prior to starting the work. After 4 hours I still hadn't heard anything so I called back. I was put on with the mechanic who informed me that he had already changed the air filters and was balancing and rotating the tires. I asked the cost and was told $285. I told him I could get the work done cheaper at the dealership and his response was, "what do you want me to not do". I responded, "You were supposed to call me before starting any work". His response was "What do you want me to not do". I told him I don't want you to do anything I will be by to pick up my vehicle. I strongly recommend that you don't go to All Valley Car Care Phoenix unless you want to get ripped off.